AI customer service

Customer questions answered 24/7, in any language

Q: Won’t the agent give wrong answers?

The agent answers from your own systems and information, within limits you set. If it isn’t sure, it hands over to a colleague instead of guessing.

Q: Which languages does it support?

Almost any language your customers speak; the agent replies in the language of the question.

Q: Can the agent also take orders?

Yes, the same technology also takes orders via WhatsApp or e-mail. See order processing automation.

Q: What’s the difference with a chatbot?

A chatbot gives pre-set answers; an AI agent is connected to your systems and can look up information and take actions. Read the difference.

Where is my order? Is this in stock? What does this cost for me? An AI agent connected to your systems answers routine questions instantly — and neatly passes complex questions to a colleague.

Book a free process call How it works

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Sound familiar?

Phone and inbox fill up with the same questions

The same questions, again

Delivery times, order status, stock: your team answers dozens of routine questions every day.

The agent looks up the answer in your systems and replies instantly, with the real order status.

Only reachable during office hours

Evening questions wait until the next morning; customers drop off.

Instant answers via website, chat and e-mail — at weekends too.

Complex questions get buried

Between all the routine questions, little time is left for customers who really need help.

Complex or sensitive questions go to a colleague with the full context.

AI support agent

One agent, all your channels

Not a standalone chatbot with canned answers, but an agent that knows your products, prices, terms and orders. It answers questions on your website, in chat, by e-mail or in the call centre — and knows when a question is better left to a colleague.

Available 24/7, no queue
Knows your products, prices, terms and orders
Website, live chat, e-mail and call centre
Hands over to a person, with the full context

AI agent or chatbot? Taking orders via WhatsApp

Support agent

● handling 8 conversations at once

Website

Live chat

Call centre

E-mail

Avg. response time< 2 sec

Complex question handed to a colleague

How it works

From question to answer

1

Customer asks

Via your website, chat, e-mail or phone.
2

Agent looks it up

In your ERP, order history, stock and knowledge base — only what that customer may see.
3

Instant answer

Concrete and in the customer’s language, with the real order status.
4

Hand over where needed

Doubt, complaint or complex question? A colleague takes over, with the conversation attached.

Frequently asked questions

Good to know

The agent answers from your own systems and information, within limits you set. If it isn’t sure, it hands over to a colleague instead of guessing.

Almost any language your customers speak; the agent replies in the language of the question.

Yes, the same technology also takes orders via WhatsApp or e-mail. See order processing automation.

A chatbot gives pre-set answers; an AI agent is connected to your systems and can look up information and take actions. Read the difference.

Solution

Customer questions answered 24/7, in any language

Phone and inbox fill up with the same questions

The same questions, again

Only reachable during office hours

Complex questions get buried

One agent, all your channels

From question to answer

Customer asks

Agent looks it up

Instant answer

Hand over where needed

Good to know

Related

Order processing automation

ERP integrations & dashboards

AI agent or chatbot: what’s the difference?

Process inventory

Let’s take a good look at your process